We accept returns within 14 days of delivery. Items must be returned in the same condition they were received, including original packaging where applicable.

Returned products must be unused, complete with all accessories and properly packaged to avoid damage during return shipping.

Opened or damaged sealed collectibles, items damaged after delivery, custom or special-order items, and digital products or services may not be eligible for return.

Once the returned item is received and inspected, refunds will be processed to the original payment method within 5–10 business days.

Customers are responsible for return shipping costs unless the wrong item was sent, the item arrived damaged, or the item was significantly not as described.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the packaging and item.

Orders may only be cancelled before dispatch.

For return or refund requests, please contact BARBIE & DISNEY LTD at barbiedisneycollectibles@gmail.com.